RedArt Technologies – Owner Service Level Agreement (SLA) & Website Terms of Use

1. Scope

These Terms govern the purchase and use of RedArt Technologies products, access to the Owner’s Portal, and all interactions with the RedArt Technologies website, social media channels, and other official communication platforms. By purchasing a CNC Pro or using our website, you agree to these terms.

2. Manufacturer Warranty and RMA Process

All CNC Pro engraving machines include a one-year warranty on major components (router, motion system, controller, and electronics). Owners must submit an RMA request before returning any part for repair or replacement. Shipping costs to RedArt are the responsibility of the owner; RedArt covers return shipping for valid warranty claims.

3. Digital Content & Liability Disclaimer

All website and portal content is provided “as is” without warranties of any kind. While we strive for accuracy, RedArt is not liable for errors, omissions, or any loss of revenue, downtime, or consequential damages arising from the use of our products, services, website content, or digital resources, except in cases of proven fraud or intentional misconduct.

4. Non-Disclosure Agreement (NDA)

Materials in the Owner’s Portal, private Facebook group, or other owner-only resources — unless specifically marked “for marketing use” — are the intellectual property of RedArt Technologies.
Owners may share their own factual project outcomes publicly, but may not share RedArt-provided internal training materials, proprietary business processes, or third-party licensed content without written permission. This NDA also applies to proprietary or restricted information obtained through use of our website.

5. Non-Disparagement Clause

Owners and website users agree not to post or publish knowingly false, defamatory, or misleading statements about RedArt Technologies, its staff, or its products. Truthful feedback, whether positive or negative, is permitted and encouraged. This clause does not limit anyone’s right to share honest opinions or factual experiences.

6. Website Use & Conduct

By accessing or using redarttechnologies.com or any RedArt-operated platform, you agree not to:

• Use the site for fraudulent or unlawful purposes.

• Attempt to gain unauthorized access to restricted areas.

• Reproduce, distribute, or exploit any copyrighted material from the site without written permission.

• Misrepresent your relationship with RedArt Technologies.

We reserve the right to suspend or restrict site access for violations of these terms.

7. Deposits & Promotions Policy

All deposits are non-refundable unless otherwise stated in writing. Promotional offers are valid only when payments are made in full within the stated timeframe.

8. Severability

If any clause of this agreement is found unenforceable, all other provisions shall remain in full force and effect.